Policies

Refund policy

All sales are final once your demo or website is delivered. Refunds are only given in the cases listed below.

Website demo

• We aim to send your demo as soon as possible. If you haven't received it within 7 days of your order, you can request a full refund.
• Once your demo is delivered, the demo fee is non-refundable. It is credited toward the full website if you buy it.

Full website

• If you cancel before we start work on your full website, we'll refund you in full.
• If we don't deliver your website within 30 days after receiving the content we need from you, you can cancel for a full refund.
• If we can't deliver the website described in our terms, we'll refund you in full.
• Once you approve your finished website, or it has been launched at your request, the payment is non-refundable. You can still use your included revisions before approving.

Hosting & care plan

• You can cancel your monthly hosting & care plan anytime online here or by email. It stays active until the end of the month you've paid for, and you won't be charged again.
• Monthly fees already paid are non-refundable, except where required by law or if we fail to provide the plan's services that month.

How to request a refund

Email support.website.issue@gmail.com with your order number. Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

Please contact us first

If something isn't right, email us before disputing a charge with your bank. We'll work with you to fix it.

Last updated: October 4, 2026